Job Description

This office based role will see you dealing with suppliers, businesses and consumers. Working in a fast paced environment, you will handle complaints, issue invoices, process finance and credit applications, inbound and outbound calls to identify customer needs and propose solutions, while promoting products and services. Customer Service Executive will be confident and able to engage in valuable conversations with clients, having the natural ability to question and identify client specific requirements and manage expectations.

• You will be proactive and resilient with the ability to use your own initiative, make decisions and priorities effectively, follow-up proposed solutions with clients and supply partners, delivering clear and concise communication to all parties involved.
• You will be comfortable dealing with high workloads demonstrating exceptional organization and prioritization skills in a fast-paced environment.
• You will possess strong complaint handling knowledge with a desire to take ownership and resolve complaints to the customers satisfaction, escalating only complex complaints within the business.
• You will be results driven with excellent and effective communication skills (both written and verbal), with the ability to build rapport with clients quickly over the telephone.
• Professional in approach with a sound knowledge of the motor vehicle industry, you will be a natural problem solver with the ability to think ‘outside the box’ when looking at the practical logistics of arranging deliveries and collections of vehicles all over the UK, along with accurately processing the required finance documentation to ensure the process operates smoothly.

Required Knowledge, Skills, and Abilities