Job Description

Key responsibilities:

• Managing and maintaining customer service and satisfaction via email, telephone and social media
• Preparing, printing, sorting and checking customer orders at regular intervals daily

• Communicating and coordinating with the warehouse team to ensure the timely and accurate processing of customer orders
• Organising stock deliveries, collections and movements with the warehouse team

• working with our customer service team data entry teams effectively both in the office and outsourced partners

Other responsibilities of the role:

• Assisting with the creation of new product records, text, data and imagery
• Monitoring and maintaining social media platforms and posts

• Monitoring and maintaining customer feedback across all channels

• Appointed keyholder with occasional out of hours weekend customer care monitoring and communications

Required Knowledge, Skills, and Abilities

We’re looking for someone with these things: Accuracy and attention to detail Fluent in all Office based programmes particularly Excel and google docs Excellent written and verbal communication skill Able to work under pressure and focus in a fast-paced environment Common Sense, problem solving and the ability to think on your feet is a must Team player with a good sense of humour And these skills/experience would also be beneficial: Experience of sales and/or marketing Creative flair Basic knowledge of social media platforms in business Basic knowledge of ecommerce selling platforms