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Supply Chain Customer Service
  • United Kingdom - West Yorkshire - Dewsbury -
1 year ago
£23000 - £26000 Per year
Customer Service
Temporary
Job Description

Responsibilities:

  • Ensure suppliers are dealt with professionally and effectively to promote a positive, collaborative, impression.
  • Manage the schedule and accurate record the supplier review meetings, across a small Supply Chain team.
  • Understand the requirements of supplier reviews.
  • Ensure systems are up to date and distribute information where necessary.
  • Oversee any supplier queries or escalations, co-ordinating through to completion or escalating to line management if required.
  • Fully understand the supplier KPI dashboard to help suppliers maximise account optimisation.
  • Ensure supplier appraisal records are complete, concise and accurate.
  • Carry-out smaller supplier review meetings on site, and improve customer service levels.

Required Knowledge, Skills, and Abilities
Analytical and inquisitive in nature. Fast-learning and versatile, able to adapt to varying environments. Proactive and dedicated to delivering service excellence. Approachable and helpful to customers, suppliers and internal stakeholders. Forward-thinking problem solver who is solution driven. Confident, hardworking and energetic. Enjoy a fast paced, busy work environment. Previous administration experience in a Supply Chain / Procurement environment. Competent computer skills, including sound knowledge of Microsoft Office Programmes (e.g. Microsoft Office Excel, Outlook, etc.) Previous experience in composing emails to customers and suppliers.

Reference no: 22699

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