Job Description

WHAT YOU WILL DO

Ensure that the highest level of reception service is delivered consistently to students, staff, stakeholders and external visitors, exceeding their expectations
To cover reception at the main campuses including sickness and holiday cover
To ensure you attend regularly training on the front of house systems
To ensure a consistent excellent reception service at designated campus; issuing and checking ID badges, answering telephone calls and any other administration duties required
To ensure that you work with the campus team to provide an excellent level of customer service that represents the company brand
Help create an environment that allows yourself and colleagues to achieve job fulfilment
Ensure all visitors are signed into the college and safeguarding procedures are followed
To ensure that you play an active part of the campus health and safety & emergency response procedures, administering first aid and fire marshalling duties where needed
To be flexible around shift patterns in line with business needs including some evenings and weekends

BENEFITS & REWARDS

We have a range of excellent benefits and rewards at Luminate Education Group, including:

Annual leave entitlement starting from 27 days + 8 bank holidays and up to 5 discretionary college closure days at Christmas

Excellent pension scheme with the West Yorkshire Pension Fund and the Teachers’ Pension

Discounted travel cards for those who regularly use public transport across the region with Northern Rail and Metro

Exceptional learning and development opportunities for all of our staff

You can read about these benefits, and others in more detail by downloading the Staff Benefits document attached to the vacancy.

SAFEGUARDING

Luminate Education Group is committed to the Safeguarding of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment.

All successful applicants are required to complete all mandatory pre-employment checks, including:

Enhanced Disclosure and Barring Services (DBS) check

Children’s barred list check (we may also check the adult barred list if the role involves working with vulnerable adults)

Two professional references

Fitness to work, this is conducted by our occupational health partners, NHS Airedale

Section 128 check for all staff entering management roles

Prohibition check for all staff entering teaching related rolesBENEFITS & REWARDS

We have a range of excellent benefits and rewards at Luminate Education Group, including:

Annual leave entitlement starting from 27 days + 8 bank holidays and up to 5 discretionary college closure days at Christmas

Excellent pension scheme with the West Yorkshire Pension Fund and the Teachers’ Pension

Discounted travel cards for those who regularly use public transport across the region with Northern Rail and Metro

Exceptional learning and development opportunities for all of our staff

You can read about these benefits, and others in more detail by downloading the Staff Benefits document attached to the vacancy.

SAFEGUARDING

Luminate Education Group is committed to the Safeguarding of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment.

All successful applicants are required to complete all mandatory pre-employment checks, including:

Enhanced Disclosure and Barring Services (DBS) check

Children’s barred list check (we may also check the adult barred list if the role involves working with vulnerable adults)

Two professional references

Fitness to work, this is conducted by our occupational health partners, NHS Airedale

Section 128 check for all staff entering management roles

Prohibition check for all staff entering teaching related roles

Required Knowledge, Skills, and Abilities