Job Description

We are urgently seeking a Customer Services to join their existing teams based in Wakefield Head Office. You will be the first point of contact for resolving Customer queries, you will also provide reception and telephone answering duties as part of your role and assist and support the management teams in daily activities. Specifically you will:

• Deliver a world class service to all the charities donors
• Handling donor inquiries both by telephone and email
• Making effective outbound calls for running campaigns.
• Maintaining the call Centre database by entering or updating information
• Building and maintaining long term relationships with our donors
• Maintain service knowledge ensuring that information provided to donors is accurate, up to date and delivered in a consistent format.
• Working with other departments to deliver an effective and efficient response to inquiries
• Generating funding for the charity through telephone donations
• Chasing pledges made by our donors during events
• Generating tickets sales for fundraising events
• Attending and helping out during Live TV and Radio Appeals

Required Knowledge, Skills, and Abilities

Ideally we are seeking someone who will have 1-3 years working within Customer Services & Administration, ideally within a Call Centre type environment. You will have excellent written and communication skills, excellent at multi-tasking with great interpersonal skills. If you have any experience of working within Customer Services for Charities, this would be highly advantageous.