Job Description

You will work closely with the Support and Change Manager to understand requirements, create training frameworks, deliver training and ensure knowledge retention across the SBSC by setting measures for process adherence. You will have extensive knowledge and be a key point of contact for all products and services across the SBSC. Your role will encompass change and training end to end.

What you’ll be doing:

• Build a full understanding of the SBSC, focused in particular on process and the knowledge that underpins them
• Support the SBSC team with process adherence. Including having full knowledge of processes and implementing ways to guarantee their use from the team
• Have a continuous improvement mindset at all times with particular focus when it comes to customer experience, process, knowledge and your own role delivery
• Deliver new training to the team, with guidance from client and both Support and Change manager and the Head of the SBSC.
• Deliver innovative training & refresh sessions around existing process and knowledge
• Support the team with knowledge retention, analyzing why and when knowledge isn’t retained, using this to build plans to correct

What’s in it for you?

• Competitive salary
• 23 days holiday (rising to 27 ) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socializing, to health & wellbeing, travel and technology
• Based in Arlington business Centre, Leeds – mainly home-based currently
• Flexible working hours, Monday – Friday. No weekend work
• Training will be a mixture of office and home based

Required Knowledge, Skills, and Abilities

Qualified by experience. Experience in successful training delivery. Proven continuous improvement mind-set. Experience in identifying and implementing improvement plans for knowledge retention/ process adherence. Strong communication skills at all levels. Excellent people skills.