As a Retail Associate you will be an ambassador of the brand embracing New Balance values in a fast paced and energetic environment.
MAJOR ACCOUNTABILITIES
Achieve personal KPIs
Deliver total customer satisfaction
Assist customers in understanding why our products meet their needs
Follow the end to end customer journey – from entering the store to leaving the store
Open and close sale transactions including processing sales in line with company procedure
Uphold company values in day to day work
Encourage continuous improvement through ongoing feedback
Responsible for maintaining health, safety and environmental standards in store
Help to ensure the store remains as commercial as possible following given guidelines for example, visual merchandising and stockroom standards
Protecting the New Balance brand and assets at all times
Actively own your own learning, for example, product knowledge, product fit
Adhere to all company policies and procedures
Perform other duties as required
Required Knowledge, Skills, and Abilities
Team player. Demonstrate customer service skills. Motivation/positive attitude towards sales. Desire to succeed and improve. Ability to performance basic math and general retail operational processes. Past retail experience desirable. Interest in Fashion and/or sport desirable. Excellent communication skills and enjoy working with people on a daily basis. Ability to lift 7-20Kg. Flexible work schedule includes weekends and holidays.