Job Description

With strong people management skills, customer focus and the ability to understand and interpret contractual requirements, the Helpdesk Supervisor will be responsible for the smooth running of day to day Helpdesk operations, offering a first class customer experience service to all the team, customers and clients.

• Responsible for the end to end management of the work order process (planned and scheduled), ensuring orders are raised and closed down in line with company SLA’s.
• You'll help to develop helpdesk processes and procedures, monitor and manage performance, and effectively handle queries in accordance with contractual requirements.
• Identify coaching opportunities and provide training to a high standard
• Assist in producing reports for data management and analysis of workflow

ENGIE Benefits Include:

• Pension.
• 24 days holidays (+8 public holidays).
• Life Insurance.
• Employee discount shopping scheme, including discounts on gym memberships, holiday packages and more.
• Employee personal & professional development profile.
• Personal and career development pathways supported by ENGIE Academy.

For this role, you must have evidence of the right to work in the UK. There is no re-location package with this job role. Company do not discriminate on the grounds of age, gender, race, color, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

Required Knowledge, Skills, and Abilities

Previous Management Experience in Helpdesk, and contract Administration is desirable. Full understanding of CAFM systems. Excellent communication skills. Skilled in Help Desk call processing. Commercial Awareness is desirable.