Job Description

We expect the Disrepair Surveyors to have a wide range of skills including building and property surveying, project management, ability to juggle a varied workload in at a fast pace, attention to detail and budgetary control.

You will be required to be self-motivated and able to prioritise your cases and your daily routine. You will be a professional individual who is able to communicate and influence others, working with a wide range of internal and external stakeholders and contractors to find solutions and close cases. The role will require you to communicate with a range of internal and external stakeholders including legal representatives, local authorities and residents.

This is a socially rewarding role with opportunity to make a real difference to our residents and the local community. Our residents are at the heart of everything we do. We believe that everyone should have a safe and secure place to live and home that they can be proud to live in.

Our Disrepair Surveyors will have the ability to put situations back on track and assist with customers that will potentially be upset due to repair issues with their homes. You will have outstanding customer service and the ability to placate residents, some of whom will be vulnerable, who have escalated maintenance cases to the Disrepair Team. You will approach customers by listening and showing empathy, with an inclusive attitude to finding solutions.

Required Knowledge, Skills, and Abilities

Experience in a similar surveying role, ideally within a Social Housing or Local Authority Environment Skills and knowledge of construction methods Experience of managing disrepair cases Understanding of disrepair legislation and legal requirements Experience of managing contractors and consultants to deliver within budgets and timescales A broad range of communication and influencing skills Good working knowledge of Microsoft packages Strong organisation and prioritising ability Demonstrate high levels of customer services and complaint handling skills