Job Description

 

• Prepare and collate information for the customer on new developments allocated
• After exchange, hold primary responsibility for customer communication regarding the buying process, through to completion
• Meet customers on site, at their request, to inspect the properties prior to handover and in accordance with company Health and Safety Regulations
• Manage customers expectations in respect of product, specifications, Warranties and particularly the construction process
• Implement customer requirement promptly and efficiently and deliver timely, reliable information and updates to the satisfaction of the customer and the company, including key construction stage and target completion advice
• Manage and advise customers in the selection of purchaser extras, where applicable. Liaise with Site Surveyor, Project Manager and Construction over customer extras
• Liaise with Head of Customer Services, Site Manager and Construction Managers regarding customer queries and to co-ordinate and maintain consistency, reliability and efficiency of communications to the customer
• Aa required, demonstrate the property to the customer prior to legal completion and handover
• Manage the process of handover and ensure customer satisfaction of the event
• Represent customers proper and legitimate needs and requirements
• Keep the customer service departments advised of any customer issues to ensure smooth handover of the relationship with the customer
• Keep accurate up to date records and file in each customer plot file in the sales office. Keep the Head of Customer Services updated on the status regarding future completions.
• Attend departmental meeting as required.
• Provide consumer research feedback to the Head of Customer Service on any customer comments or issues that arose in order to assist the Company in creating a sustainable competitive advantage
• Experience in similar role

Required Knowledge, Skills, and Abilities

Proactive, self-driven, results-oriented with a positive outlook Keen to deliver exceptional customer service An effective leader, motivator and mentor Quality Conscious Credible, and comfortable in dealing with a wide variety of stakeholders Organisation, determination and adaptability Innovation and forward planning Empathic communicator, able to see things from the other person's point of view Well-presented and business like