Job Description

Characteristics we look for:

• You love to help people and you want to make a difference. We’re a H2H company, which stands for human to human.
• You’re driven and passionate to achieve big goals and to contribute to our mission. We’re not your average company - in fact, we’re allergic to average and mediocrity. That’s why we set big goals and we need a go-getter to help us make our mission a reality.
• You're a team player and you're awesome to be with. Energy is contagious, so we want to make sure we have the right people on board who radiate positive vibes and great energy.
• You love challenges and the words "I can't" are non-existent in your vocabulary. The difficult tasks are done ASAP. The impossible takes a little longer.
• Your PASSION is everything. We believe that in order to become great at anything in life, you must LOVE what you do. So to be considered, you must show your hunger and eagerness.

Duties and Responsibilities

Here are some of the key tasks you'll be involved with:

• Monitor submissions via Helpscout/Facebook Messenger/LiveChat and promptly assist, solve, or support our students and make them incredibly happy.
• Assist potential new students wanting to join our courses with their queries and make them feel at home.
• Monitor and engage with our students on social media platforms and act as their cheerleader to keep them going strong!

Benefits

• Incredible personal growth. We're constantly running online events, but we’ll also send you to attend seminars to improve yourself as well.
• We reward success. We payout bonuses based upon the results you provide since we’re a results-based company. Our star performers are heavily rewarded.
• You get to work with an A-team. Imagine being surrounded by positive, warm-hearted, and extremely driven individuals every single day! This is how it feels to be part of our Success Insider team.
• You’re a part of a bigger mission. This isn’t the usual 9-5 job. In fact, we like to avoid the “J-O-B” word at all costs, because everyone who’s a part of the team understands that they’re playing a huge role in a bigger mission. This is a mission to positively impact 1 billion people’s lives. We truly believe that when you’re aligned with what you do, you’ll never work a day in your life.
• A career in an ultra fast-growing company. We have ambitions to be the world’s #1 leading company within the transformational education sector. If you qualify, you would be a part of that journey and the rewards would be immense.

Required Knowledge, Skills, and Abilities

1 to 3 years of relevant customer service experience (preferably in a virtual environment). Impeccable grammar (written and verbal) – our standards are sky high. Excellent Time Management skills – ability to manage tasks effectively. Excellent problem-solving skills – ability to think quickly and critically. Flexibility – we move FAST. Things change, we adapt, we propel ourselves forward. Organized – we all wear many hats. Coachable – must be able to take direction. Collaborative – must work well within a virtual team.