Job Description

Duties will include but not limited to:

Providing direction and assistance to Development Agents, their staff and franchisees when ordering equipment for construction of new stores, maintaining construction files and documenting the process to ensure all requirements are met.

• Research and resolve franchisee inquiries/problems including, but not limited to, those relating to: equipment, suppliers, transmission of sales information, and compliance issues.
• Data entry for sales entry and sales corrections, requesting sales and basic fixed information. Maintain accurate information in files or database.
• Reviewing equipment orders for new, remodeling or relocating restaurants. Review equipment lists for completeness and compliance with company policy, and work with regional offices to move stores through the construction phase quickly. Contribute towards meeting or exceeding annual company goals for development.
• Work with development offices to ensure store evaluations are received.
• Scanning and imaging of equipment orders, construction and coordination related forms and sales reports.
• Assisting with the answering of the UK Freephone calls, dealing with all enquiries from the public. Assisting Franchise owners with responses and liaising with other departments where required.
• Support the Operations team and wider team on ad hoc projects. This is an office based position and excellent customer service and communication skills are essential. Ability to tactfully interact with a variety of individuals internally and externally. Confident telephone manner. Strong organisational and time management skills. IT literate. Team player and ability to be proactive and have a problem-solving approach.

Required Knowledge, Skills, and Abilities