Job Description

 

• Process work sheets from Customer Service visits, assess works required and manage rectification, issue defect notices to sub-contractors.
• Maintain the Customer Service Database, log all calls and complete all reports and administration documents as required.
• Ensure Operatives diaries are manages, book in works and act on feedback.
• Book the Welcome meetings within 3 days of completion with the customer.
• Ensure that all reported defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the purchaser
• Ensure that any major issues are reported to the Senior Customer Service Manager immediately
• Identify common complaints/defects and report to Senior Customer Service Manager
• Ensure that all NHBC resolutions are escalated and communicated appropriately

Required Knowledge, Skills, and Abilities

Ability to demonstrate excellent communication skills Ability to display a tactful and assertive attitude Ability to handle complaints and difficult situations Good awareness of Health & Safety in construction Excellent problem solving and decision making skills Ability to remain calm and patient whilst working under pressure Have strong organisational, people management, planning and negotiation skills