Job Description

You will be responsible for building your own accounts within the IT category and managing the customer relationship with you as their key contact. The role will involve making outgoing calls, as well as taking in-bound calls from business customers and will be based from our Huddersfield Head Office.

Key Responsibilities:

• This is not a ‘cold calling’ sales role you will be contacting existing business customers who have previously bought from us on one or more occasions of which we have thousands.
• The role will involve making outgoing calls from our database of previous / existing customers (50-70 per day average initially) as well as taking in-bound calls from business customers.
• You’ll be using excellent questioning and consultative selling skills to better understand the customer requirements and provide them with suitable solutions, but also up-selling any additional items they might need.
• You’ll be continually looking for ways to increase sales and improve efficiency to make sure you meet monthly gross profit targets and agreed KPIs.
• As you’d expect it’s key that you manage new and existing customer accounts, provide excellent customer service including liaising with the wider business as well as any follow up required after sales support.
• As a specialist within the IT field you will need to keep updates with new technologies and offer them to clients where appropriate.

So what’s really important to us?

• We’re looking for confident, enthusiastic and results orientated individuals to join our team.
• You’ll need to be a natural communicator with an inquisitive nature and natural flair to build that much needed rapport and knowledge of your customer’s needs.
• In addition, we would love to hear from people with a passion for technology who can really understand and advise their business customers.
• A broad range of technical and sales knowledge in the IT sector will be essential.
• We need our team to be driven and resilient to make the most of every call, as well as keeping our customers happy at all times!

The basic salary for this role is upto £22k dependent on experience. On average our Account Managers earn £45k plus OTE per year. But the opportunity is there to earn more we have Account Managers earning £60,000 plus OTE currently, so it’s really up to you what you earn

What else do you get if you come work with us? The list is endless but here’s to mention just a few:

• Basic Salary upto £22,000 dependent on experience however the average OTE across the team is £45,000 and many earn more, and we are happy for you to meet them to understand how!
• Monday to Friday working hours
• A healthcare cash plan is in place to give you money back on all the basic such as opticians, dentist, physio, health screening, and so much more
• At all our sites we have free parking, which means you have no additional costs or city Centre parking concerns
• We make sure you’ve got your holidays with an incremental entitlement starting at 20 plus 8 bank holiday and increasing to 25 plus 8 bank holidays the longer than you’re here
• No-one likes to work on their birthday, so after one years’ service we also make sure you get this day off too so you can go out and celebrate!
• We offer the option to buy up to 5 days additional holiday after probation
• 1 additional days holiday per year for 100% attendance
• Take advantage of our amazing range of products by utilizing our staff cost discount scheme
• Company pension scheme, company sick pay after 2 years’ service, on-site canteen (at the Huddersfield office), all benefits to help ease your responsibilities.

Required Knowledge, Skills, and Abilities