Job Description

This role supports the Home Manager to organize and oversee daily business operations of the service.
Your focus will be on ensuring excellent customer and sales experience, with excellent communication and organizational skills. .

We are a well-established care organization that provides a safe and homely environment where the unique needs of individuals are recognized and skilled staff is available. To ensure this we offer training and development for all staff to ensure that service standards are achieved.

Responsibilities:

• Organize and co-ordinate operations to ensure maximum business efficiency.
• Handle customer enquiries, sales and marketing duties where necessary.
• Build and maintain strong relationships with customers, communicating important company and home specific updates, and actively listening to customers.
• Arrange promotions, advertising, and other marketing activities as guided by the Home Manager and the Marketing Team.
• Attend and assist in the organization of trade shows and exhibitions.
• Actively contribute to the improvement of the Home’s communications including sales materials, presentation materials, marketing leaflets, etc.
• Maintain budget occupancy working with the Home Manager and Marketing Team
• Use Management Systems effectively Recruit and retain experienced and/or qualified personnel according to company requirements and standards in a timely manner to avoid agency usage.
• Review and prepare reports for Senior Management.
• Oversee and provide administrative support to the Home Manager.
• Oversee and assume responsibility, when delegated by Home Manager for coordinating core functions, including recruitment, staff changes, rota management, purchasing, resident paperwork, staff training and Home reports.

What are some of the benefits we can offer you?

• Great rates of pay – we regularly review regional and competitor pay rates to ensure we’re offering the best incentives to work with us
• Flexible hours – enabling you to balance work and home life.
• Voluntary Benefits Package – offering amazing retail discounts at over 8,000 locations nationwide, enabling our staff to make savings of up to £1,500 per year
• Personalized career path ladders including support with your Care Certificate to ensure fulfilling career development
• Learning and Development programme with full induction training including buddy system
• Employee Assistance Programme – Immediate access to a confidential telephone counselling and legal information service which operates 24 hours a day, 365 days a year
• Online Health Portal - All colleagues have access to the online health portal which enables you to make the most of full access to an encyclopedia of health information
• Refer a Friend Scheme – earn up to £500 refer-a-nurse and £250 refer-a-friend for care and support workers.

Required Knowledge, Skills, and Abilities

Experience working within an Administrator role currently or previously. Good multitasking and organization skills. Knowledge of basic bookkeeping techniques and cash handling. Basic computer literacy and word processing skills. Demonstrate clerical experience from a similar role. Experience of working in a customer focused business. Strong administration skills. Time Management skills.