Job Description

Reception is the hub of the practice for both patients and clinicians, so the ability to multi-task, remain calm under pressure and think on your feet is essential. No experience is necessary but previous use of Vision and working in a GP surgery would be an advantage.

Duties will include:

• Offering assistance to the Practice team whilst projecting a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Dealing with administrative queries and requests from patients/clinicians
• Arranging appointments via our clinical software
• Giving test results/messages to patients
• Dealing with Prescription requests
• Processing patient registrations and processing requests from our Online Services
• Ensuring patient details are up to date

Required Knowledge, Skills, and Abilities

Good attention to detail and ability to adapt to all situations with ease. Confident with IT. Team player. Work independently and ability use own initiative. Excellent customer service and patient focused.