Job Description

Duties include:

• Posting all payments to customers’ accounts within agreed timescales
• Dealing with customer queries regarding payments both internal and external
• Preparing customer refunds ready for authorisation
• Working closely with all staff in the finance team and assisting with any ad-hoc queries as they arise
• Providing cover for other members of the team in their absence
• Any other ad-hoc duties as requested by Team Leader, Manager or Head of Department

Working hours: Monday-Friday, 36.5 hours per week

Required Knowledge, Skills, and Abilities

Knowledge of ERP systems Have prior experience in the processing of bank transactions Excellent communication skills (verbal & written), including English language with the ability to ask questions to clarify instruction or information as necessary. Working knowledge of general MS Office software, particularly Word and Excel Excellent level of numeracy, accuracy and problem-solving ability AAT Level 2 qualification desirable but not essential