Job Description

Your responsibilities:

The role of the Resident Liaison Officer is a vital one. For many residents you will be the first person they meet from Kier. Through your words, action and commitment to giving good service, an impression of the company will be formed in the minds of our customers that will directly reflect on our good name. It is Kier's belief that your role is one of the most critical within the site team, as achieving excellent customer relationships is a main route to repeat business.

You will facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Kier team.

Your main duties will include carrying out property condition surveys, establish each resident's requirement & detail the full RLO process, consulting resident representatives & groups, arranging works and surveys appointment. You will review and report on provision and satisfaction levels, to ensure exceptional customer service is being delivered.

What will you receive?

You can expect a competitive salary and an outstanding package that includes a matched pension scheme up to 7.5%, 26 days’ annual leave (with the opportunity to buy or sell holiday), two employee Share Scheme options, together with additional valuable benefits such as:

• Free Life Assurance
• Access to a range of attractive Flexible benefit options to tailor your package to suit your lifestyles
• Flexible and Agile working (dependent on your role)
• Employee Assistance Programme
• Access to Kier Rewards, our exclusive Discount Shopping Site with deals available at over 800 retailers
• Plus, many more benefits geared to your wellbeing.

Required Knowledge, Skills, and Abilities

It is highly desirable that you have experience of a similar role within the housing/property maintenance sector, with an understanding of relevant legislation & compliance issues. You should be approachable and sympathetic to any issues raised by residents and have exceptional customer service skills. Compliance qualifications would be a bonus.