We are looking for people who are committed to offering the best possible customer journey, who take pride in their work and who work hard to achieve goals.
This role would suit candidates who have a passion for admin, customer service, excellent communication skills and telephone manner and who thrive on the challenge of working in a fast-paced environment. Previous administrative experience is desirable but not essential.
Duties include:
Processing information in relation to missed payments, bankruptcy, entering ivas, debt sale, deceased customer accounts etc.
Identifying solutions for customers
Respond to queries and issues over the phone and by email
Maintain a good understanding of the bank's products and services including key features and benefits to advise customers of
Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for customers in line with specified process and procedures
Dealing with enquiries and complaints
Benefits
Weekly pay
28 days paid holiday
Employee of the Month rewards
4-6 weeks of fully paid training
Annual Bonus
Required Knowledge, Skills, and Abilities
Previous admin experience is desirable but not essential. Previous customer service experience is essential. Excellent communication - oral and written. Confident telephone manner. A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals. Adaptable to change and willing to embrace new ideas. Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines. Positive and approachable manner. Motivated team player. Clear credit history & clear criminal record. Experience in the pension or banking sector is desirable but not essential.