Job Description

Job responsibilities for Customer Service Advisor

• To manage inbound and outbound customer contact via telephone, email and webmail.
• To escalate enquiries internally to ensure customer receives resolution. Complaint, Risk and Cancellation case management and route cause analysis.
• Management and maintenance of customer accounts, ensuring needs are fully understood and reflective in systems in a timely manner.
• Working with business systems i.e. data input, work order creation and carry out analysis and reporting. Prepare and submit periodic reports for internal and external customers.
• Liaison with and support of Safetykleen colleagues to enable them to successfully complete allocated tasks whilst ensuring customers ‘expectations of service are met as a minimum
• General office duties.
• Any other duties reasonably requested and which are within the scope, spirit and purpose of the job.

 

• Enhanced industry standard salary
• Private healthcare scheme
• Life Assurance coverage from day 1
• Stakeholder’s Pension scheme
• 28 days holiday entitlement inclusive of Bank Holidays
• Corporate discount scheme focussed on your wellbeing, including Virgin Active Gym membership
• We provide support and access to a range of internal and external courses to help develop and progress your career with us
• We recognise those important celebrations in your life, such as birthdays, work anniversaries and becoming a parent.

Required Knowledge, Skills, and Abilities

Excellent communication skills Team worker Energetic and self-motivated within a work environment Honest and reliable Punctuality and excellent time management To be methodical when performing daily tasks ensuring full compliance with Safetykleen UK procedures and legislation Conveys an image which represents Safetykleen UK, their role, and the core values