Job Description

Our client, a leading pensions provider, based in Edinburgh, is currently hiring for an Pensions Administration Manager to assist or where appropriate leading the provision of pensions administration services for the assigned companies client portfolio.

Responsibilities

• Overseeing day to day management of client relationships with trustees and corporate clients, and participation in trustee and client meetings where applicable. Taking a proactive stance to gain an extensive knowledge of assigned client portfolio to ensure client confidence, credibility and trust. Reacting to clients' needs in a positive manner, but maintaining the commercial interests of the business.
• Active participation in my clients marketing initiatives, new business activities, attending new business pitches and company events. Seeking opportunities to generate additional income from existing client portfolio.
• Providing expert advice solutions to pension's queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions industry.
• Overseeing the project management of annual and ad-hoc projects such as renewals, benefit statements, pension increases, trustees' reports and accounts. Ensuring projects are fully monitored and completed in line with customer and legislation requirements.
• Involvement in the scrutinizing of client work of other less experienced pensions administration team members. Signing out of ad-hoc and standard letters in response to customer queries.
• Taking responsibility for all aspects of admin billing, in conjunction with Operations Manager and Client Manager.
• Disseminating information to team members on service delivery objectives and targets for assigned client portfolio. Presenting of technical matters at team meetings.
• Leading non-client activities, conducting internal audits, being alert to potential improvements in pensions administration processes, quality improvement and implementing changes. Ensuring Governance tracking measures (for example central spreadsheets, error logs etc.) are updated promptly.

This is a full time, permanent position working Monday-Friday, 9.00am-5.30pm.

Our client offers an excellent remuneration package and excellent career progression prospects.

Required Knowledge, Skills, and Abilities

Able to demonstrate an expert knowledge of pensions administration activities and apply this knowledge to any scheme. Previous pensions administration experience of Defined Benefit schemes including leavers, retirements, deaths, transfers, monthly processing and investment, benefit statements, renewals and pension increases. This role is likely to appeal to individuals with c. 6-7 years +experience although not exclusive as all applications will be considered on an individual basis. Thorough knowledge of pensions legislation framework and demonstrable ability to remain informed of changes to the framework. Previous supervisory, leadership and management experience including performance monitoring, appraisals, recruitment etc. Third party pensions administration experience preferred, although strong all round experience within an in house pensions department, which is not purely process driven will be considered. Previous presentational experience is desirable to assist with client pitches, trustee meetings and account development activities. Able to demonstrate a numerical aptitude evidenced by work related experience or academic achievements as listed below. Previous project management experience would be required to perform pension administration project based work.