Job Description

The home is a 64 bedded home, split over 3 main floors. The home is a lovely purpose built home that recently enjoyed an extensive refurbishment.

As Support Services Manager you will be leading and managing a full hospitality provision in the home. As well as line management responsibility, this role includes commercial responsibility for the delivery of general hotel services at the home.

Support Services Manager Responsibilities:

- Implementing and delivering high quality catering services in the home.
- Overseeing the entire housekeeping operation and team on a daily basis
- Working with the maintenance team to ensure that the fabric and security of the building are properly maintained, and any repairs are reported and dealt with promptly.
- Leading on the recruitment and induction of all catering, maintenance and housekeeping staff ensuring teams are fully resourced and effectively deployed daily.
- Ensuring and participating in the Quality Assurance Auditing systems within the Home.
- Assisting the General Manager and Home Administrator / Bookkeeper in the effective and efficient running of the home, including budgetary control.

Support Services Manager Requirements:

- You will have relevant management experience in a hospitality environment, and knowledge of managing a hotel service e.g. catering, domestic and maintenance.
- You will be a strong manager, with prior experience of staff management including recruitment, appraisals, training and development.
- An advanced communicator with strong organisational skills, you will have the ability to use standard MS office packages, including outlook and excel. In addition, you will have the following qualifications:
- Food hygiene qualification (intermediate or advanced);
- Relevant qualification in either Catering or Domestic Services.
- Formal health and safety training to an intermediate standard, i.e. "Safety at Work".

Required Knowledge, Skills, and Abilities