Accounts Manager
Full Time
Job Description
- Sell products and solutions to customers to achieve targets and exceed them whenever possible, promoting products and solutions to existing and potential customers by individual sales activities and in acute care, more group sales activities (eg supporting trials, making presentations and arranging visits to reference sites) and in long-term care, negotiating on individual sales with accounts.
- Plan and prioritise personal sales activities and customer/prospect contact towards achieving agreed business aims and annual/cycle territory plans.
- Maximise efficiency and productivity, particularly to optimise customer-facing activities within the designated territory.
- Use Account Planning tools to prepare agreed Account Plans for major accounts, in conjunction with other personnel supporting the account.
- Liaise with personnel in the same area to coordinate company activities to achieve company objectives.
- Maintain a level of specialist clinical knowledge (eg ergonomic / tissue viability), at higher level in acute care for working with specialists, and conduct assessments, which are essential to meet contractual requirements long-term care.
- Monitor and report on personal, customer, market and competitor activities and provide relevant forecasts, reports and information as required directly or within a CRM system.
- Communicate effectively with the area team and support teams, so that customer quotations, orders and enquiries are handled promptly at all times.
- Keep up-to-date with the product range, attend relevant training. Share knowledge and expertise with the team members and new colleagues.
Required Knowledge, Skills, and Abilities
- Must have good commercial / sales experience gained preferably within a healthcare environment.
- Experience of working within a medical technology Company ideal but not essential.
- Excellent verbal and written communication skills both over the telephone and face to face.
- Demonstrating a high level of customer service, professionalism and empathy for others at all times.
- Confidently handling difficult conversations with customers.
- Able to problem solve and seek solutions logically in challenging situations using initiative and resourcefulness.
- Demonstrate a motivated and passionate approach to work, taking ownership for tasks.
- Planning and organising to manage time, KPI’s and workload effectively.
- Driving Licence: Required to hold a valid Irish drivers licence.
Reference no: 23920