Job Description

My client is one of the UK’s most loved Housing Associations who requires you to focus on one of their largest schemes in North London. You will be based in their stylish head office in North London where you will be responsible for handling incoming customer queries within the two year warranty period. This is a contract role for 12 weeks with the possibility to go permanent in the New Year.

I am looking to speak to professionals who have a wealth of customer service and clerical experience behind them within the property sector, who are able to deal efficiently and courteously with all calls relating to the defects and queries of new homes clients. It would be ideal that you have a strong working knowledge of technical terms within construction and are able to problem solve on the go.

You must have experience with onboarding complaints, dispatching contractors and following up with all tickets to completion. Your ability to build strong, trusting relationships with clients will see you excel in this role – exceptional customer service is imperative for you to succeed in continuously improving the client’s experience of new home ownership.

You must have a minimum of 6 to 12 months experience within the same role for an exclusive and luxury property developer or a housing association.

Key Responsibilities of New Homes Customer Service Advisor

• Responsible for handling incoming customer queries by email and telephone.
• Assume responsibility for resolving customers’ issues efficiently.
• Maintain and update customer records in accordance with department protocols.
• Build strong networks internally with customer relations, Estate Management and Technical to ensure transparency and ease of communication.
• Assume full responsibility for your learning and ongoing education of the build and sector.
• Offer new ideas and innovations on how to improve all aspects of customer service within the team.
• £28,000 to £32,000 basic
• Monday – Friday

Required Knowledge, Skills, and Abilities

Strong customer relations experience with ability to develop and maintain relationships with new home owners. Faultless understanding of the new homes buying process. Exceptional administerial skills. Proficient in basic computer programs (Word, Excel, et cetera). Impeccably organized. Impeccable communication skills: face to face, telephone and e-mail. Knowledge of the purchasing process of buying off-plan. Experience of defect resolution or Property Management. Tenaciously self-motivated and determined to succeed in all responsibilities. Calm and immaculate in personal presentation.