Job Description

Duties & Responsibilities:

* Chasing customer payments in line with payment terms to minimise bad debt
* Handling of all tier 2 interactions received into Credit Control ensuring all requests are completed and successfully resolved within the agreed service level.
* Look for process improvement opportunity for FSSC service delivery
* Work to daily outbound phone targets set by team leader
* Work to individual and Business Unit Overdue Debt reduction targets and Cash Collection
* Work on customer disputes to help minimise outstanding G4S debt and escalate to the appropriate Business owners
* Creating and categorising outbound service requests.

Required Knowledge, Skills, and Abilities

* Experienced in using MS Excel & MS Word * Experience of using Oracle/Exchequer/Navision would be desirable * Working as a Credit Controller in a busy finance environment * Working with customers to resolve queries and issues * Managing multiple customer accounts to effectively minimise outstanding debt