Job Description

Role:

• Actively chase monies by telephone and email until it escalates to team manager
• Post and allocate receipts accurately
• Ensure queries dealt with swiftly
• Issue monthly statements, and automatic reminders
• Deal with customer
• Keep appropriate records of customer interactions
• Review and process new account applications, including credit checking and agreeing credit limit.
• Reviewing credit limits when required, in line with credit insurance guidelines when applicable
• Create reports of overdue accounts
• Assist team members with their ledgers as needed

Required Knowledge, Skills, and Abilities