Job Description

A typical day as Tenant Liaison Officer will involve:

• Visiting tenants in their homes to brief on imminent construction work
• Act as point of contact throughout the project to assist with queries, concerns and issues
• Document and escalate any issues and complaints
• Create files relating to any issues raised
• Gather feedback on work conducted

Required Knowledge, Skills, and Abilities

Ideally you will have previous experience as a Tenant Liaison Officer therefore will bring with you knowledge and confidence dealing with questions, concerns and issues raised by tenants during construction work to their home. Experience working in a community led role or with a local authority where customer care has been at the heart of your role will also be considered. You will demonstrate exceptional communication skills and be able to build rapport at all levels to minimize issues and reassure tenants on any concerns raised.