Job Description

• Take on a new role, where you’ll make sure that project deliverables remain on track and that operations are effectively engaged during change mobilization
• We’ll look to you to be manage the analysis of complex data through the performance of data extraction, storage, manipulation and processing to support business issues within Debt Management Operations
• This is an opportunity to manage complex internal and external stakeholder relationships, as you make sure that the delivery aligns with customer and business needs

As a Customer Service & Operations Delivery Analyst, you’ll be analyzing and interpreting how changes to the business operating model will impact existing procedures. You’ll provide recommendations and your expertise to a bank-wide stakeholder network, and you’ll be acting as an internal consultant to enable and inform effective standards, processes and controls.

Day-to-day, you’ll be:

• Creating and executing quality assurance for your assigned initiatives to validate analysis and ensure data quality and identify data inconsistencies
• Collaborating with operations teams
• Understanding potential changes and translating these to business processes to establish the changes or improvements needed
• Planning and producing relevant policy related reports and MI and gathering and maintaining business critical MI to meet assurance and compliance objectives

Required Knowledge, Skills, and Abilities

We’re looking for someone with relevant knowledge of regulatory frameworks and specialist systems. With strong communication skills, you’ll be able to build robust working relationships with internal and external stakeholders. The ability to present written and verbal analysis, in a clear and concise way to all levels of the business. The ability and drive to develop your knowledge and technical skills. Strong Microsoft Excel skills. Demonstrable experience of using SAS or SQL coding to solve business problem, and knowledge of SAS Viya and Tableau is also preferred.