Job Description

We are looking for Customer Success Specialists to join our Customer Support Team. As a Customer Success Specialist, you are accountable for providing a “Best in Class” service experience for our users, regardless if they are new with us, or a seasoned user.

You will be mainly responsible for supporting our top UK users via a variety of mediums including live chat, email, and telephone.

You will also play an important role in supporting our users to get started and become proficient with our products and services as quickly as possible, as well as building a good relationship with customers and up-selling features which are beneficial for their businesses.

We want you to think about how our top merchants can have the best experience, at every part of their journey with us.

We are all for equality for all.
Tattoo artists. Dog groomers. Cake bakers. Jewelry
makers. You name them - at company site - we help them. And
to do that well, we need our people to be as unique and
diverse as they are. We’re proud to be an equal
opportunity employer and together we uphold PayPal’s
One Team Behavior, striving to be a place where
everyone can benefit from equal access to professional
development, bring their whole self to work and most of
all, feel like they belong.

Required Knowledge, Skills, and Abilities

The successful candidate will love helping people. We’re looking for candidates with a real ‘can do’ attitude and a desire to constantly learn and develop their skills. You have the ability to adapt in a fast-paced environment and the ability to champion for the customer. You own your work and are eager to constantly improve. You have excellent written and verbal skills, as well as an ability to handle work in a fast-paced environment. Having previous experience working in a Technical Support / Customer service role is a big plus.