Job Description

In this field based position you will be responsible for managing a caseload of complex claims (including subsidence) and providing technical advice and support to contribute to the settlement of the claims across the London region.

Key duties include:

• Understanding the technical nature of the claim and setting a strategy for the resolution, understanding each individual demand and likely outcome.
• Preparing initial appraisal reports with cost recommendations.
• Undertaking one off expert / technical reports / defect diagnosis.
• Fully understanding what matters to the customer and put this first.
• Ensuring all planning, Building Regulations, Party Wall and CDM issues are addressed.
• Identifying and understanding the nature of any blockages and failure demand whilst taking ownership of issues to identify problem at root cause and adopt getting it right first time to enhance the customer experience.
• Ensuring that time spent adds value to the claim’s lifecycle – undertake value work – right time, right place to actively control costs and reduce indemnity spend.
• To take sole responsibility for every claim personally handled – ensure parties are kept informed and work with others to build on end to end flow.
• To develop, manage and maintain relations with internal and external parties to ensure customer demands are met fully.
• To engage with clients, brokers and key stakeholders in order to maintain business and to attract new business opportunities.
• To promote the Company ethics and values, focus on what matters to the customer and promote clients insurance brands.

Required Knowledge, Skills, and Abilities