Job Description

My client, a global professional services firm is recruiting for several Customer Service Agents to join a busy and dynamic team that is responsible for delivering a high level of customer service to their members. Your day-to-day responsibilities will involve communicating with customers through a combination of inbound/outbound phone calls and email channels; ensuring all aspects of a customer's enquiry are promptly resolved.

This role offers excellent training & professional development, favorable working hours 8:30 am - 5 pm Monday to Friday!

Exceed customer expectations by delivering an accurate service in a timely and professional manner. Working as part of a team with several other Customer Service Agents. Deliver efficient work practices Ensure that all processes are followed Meet or exceed all performance metrics

Required Knowledge, Skills, and Abilities

Skilled in listening and responding to a customer’s needs Excellent customer service skills Ability to understand customer needs and provide the correct solution High level of interpersonal skills and an ability to communicate across the internal and external customer group Excellent verbal and written communication skills Respond to any customer complaints in a calm and professional manner Previous experience in a customer service Centre desirable