Job Description

Our clients is looking for skilled Spanish customer service representatives who are passionate about providing a high level of customer service, are numerate, process driven, have high attention to detail. In return we offer a top end salary £20,000 Our client offers stunning offices, great working environment, full training, a and a 40hour working week, Monday to Friday.
Responsibilities of the Customer Service Representative

• Responsible for inbound and outbound contact with customers and intermediaries
• Identifying potential problems and taking the required action to resolve
• Assisting with processing applications and adjustments on behalf of customers
• Ensuring core processes are followed at all times
• Proofreading applications and adjustment submissions have been completely accurately
• Ensuring consistency with customer service levels is maintained to ensure clients receive excellent service all the time
• Ensuring the customer database is kept up to date

Required Knowledge, Skills, and Abilities

Able to demonstrate and high attention to detail. Excellent customer service skills across all channels; phone, email and written correspondence. Accustomed to working within a fast-paced organization and the ability to remain calm under pressure. Highly organized and skilled in problem-solving. Excellent communication skills both written and verbal. All candidates must be immediately available. All candidates must pass a criminal record check.