Job Description

We’re expanding fast, so we’re looking for people who are, by which we mean natural initiative-takers who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture.
You will work with outstanding digital talent across disciplines to innovate and create great solutions for iconic brands.

Your specific responsibilities will include:
 

• Applying a research-based, design-led approach to scoping and solving complex challenges
• Owning elements of Service Design projects, with the support and review of your team lead
• Supporting research and design activities across the design process, including:
• Qualitative and quantitative user research
• Gathering and analyzing relevant operational data
• Developing personas, journey maps and service blueprints
• Running code sign sessions with users to develop solution
• Creating low fidelity prototypes to test service concepts for a variety of digital and non-digital touch points
• Testing service concepts and gathering feedback
• Thinking strategically, to assess how service concepts meet strategic / commercial / policy goals, and fit within relevant constraints
• Playing an active role in planning and running client and internal workshops, facilitating discussions with multidisciplinary teams
• Communicating research findings and design concepts accurately and effectively, to both technical and non-technical stakeholders
• Considering accessibility and ethical factors throughout research and design
• Broad understanding of agile delivery methodologies
• Advocating design-led service transformation, and the design process as a whole
• Building key client relationships
• Actively building professional relationships with colleagues and clients to increase your network and broaden your knowledge base within design
• Keeping up to date and building a point-of-view on relevant design, industry and technology trends
• Supporting the Service Design team, and the wider Deloitte Studio, in the creation of client-ready presentations and proposals to secure new work
• Actively contributing to the Design practice by participating and leading community events and activities outside of project work
• Contributing to the development of our design methods and tools
• Work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution

Work pattern:
This is a permanent contract opportunity. The role can be worked on a full-time basis. Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we’ll try to accommodate.

Required Knowledge, Skills, and Abilities

Experience applying a range of design skillsets (research, ideation, prototyping) at the level of an end-to-end service and experience. The ability to understand and articulate how an end-to-end user experience is supported and enabled by people, process, and technology. A passion for learning about the world, human behavior, and the motivations that lie beneath the surface. The ability to tie observations from research to recommendations and actions. Comfort with ambiguity and experimentation. The ability to work in dynamic conditions, and transition quickly between collaborative and individual work. Compelling written and spoken communication. Strong planning, organization and documentation skills. An interest in multiple design disciplines and approaches, and the ability to quickly dive into a new domain or process. A collaborative nature, drawing motivation from effective teamwork.