Job Description

• Taking inbound calls from customers.
• Negotiating to win business and cross selling associated products.
• Making outbound calls to grow sales.
• Liaise with Sale Reps, Customers, Depots and Suppliers
• Costing of bulk deliveries
• Issuing information and processing orders from customers
• Dealing with queries relating to orders and costing
• Create ad-hoc sale reports
• Updating orders, prices and order confirmations in the Company’s systems
• Assisting with month end processes
• Update stock levels and report figures to customers

Required Knowledge, Skills, and Abilities

Work experience gained in a customer services role is essential and a desire to build a career in telephone sales and account management. A passion to build a career in sales and strong customer service skills and experience are required. Telephone sales or telephone based customer services experience is desirable. Excellent customer service skills are essential. Strong written and oral communication skills are essential. Strong interpersonal skills and stakeholder management skills are essential. Strong attention to detail is essential. Strong IT skills that include Microsoft Office (Word, Excel, Email & Web) awareness and experience is essential. Strong data entry skills and high levels of accuracy are essential.