Job Description

• You will be the first point of contact for customer complaints and enquiries at Head Office via telephone, e-mail and social media.
• You will demonstrate a positive and responsive attitude to all contact from customers.
• You will be responsible for the investigation of customer complaints and will make recommendations on their resolution, ensuring the outcome is fair and timely.
• You will register and monitor complaint levels and reasons, providing regular reports to the management team.

Required Knowledge, Skills, and Abilities