Job Description

The role, reporting into the credit manager, will be based in the shared service centre and the responsibilities will include but not be limited to:

• Contact customers by phone, e-mail & letter to finalize collection of outstanding debts
• Managing financial compliance and adherence to business processes
• Working with Sales Ledger to allocate payments received
• Monitor outstanding balance against set credit limit and escalate to line manager when limit exceeded
• Maintaining accurate records & updating call-log notes
• Respond to daily account queries e.g credit limit holds, rate or unit queries.
• Timely closure of credit control issues, customers' claims and disputes
• Work with remote leadership and regional sales teams
• Liaise with payroll, business co-ordinators, billing, data-management, and sales teams to resolve account issues
• Process rebates, and manage payment terms in accordance with agreed process

Required Knowledge, Skills, and Abilities