Job Description

The job involves making outbound calls to inform customers that invoices are due or overdue so will be advising customers to be prepared to make a swift payment and adhere to the agreed payment terms. You may have to investigate disputes and escalate issues so good communication and negotiation skills are essential. 

Required Knowledge, Skills, and Abilities

Experience is not essential if you have strong customer service skills. Working together as a team to reduce small level debt from customers on a monthly basis for an allocated region of the UK Making outbound calls to businesses to inform them that their invoice is about to be due and make sure they have the relevant details to make payment promptly Making outbound calls to customers who's invoices are overdue and investigate the reason why Resend any invoices, POD or whatever is required for the customer to be able to pay their invoice Ensure that any high risk accounts are brought to eh attention of the Supervisor Some days you may be required to answer inbound calls only but this will only be required once full training is given