Job Description

Reporting to the credit manager, this role will involve end to end management of both business and consumer accounts:

- Conduct regular review of credit limits for existing customers using online credit references and trading history, suggesting appropriate credit limits to be applied.
- Ensure customers settle outstanding accounts to agreed terms to maximize cashflow.
- Conduct Aged debt analysis to identify areas of risk, payment performance trends and to report on cashflow forecasting.
- Manage non-payment issues, communicating cross-functionally, taking ownership of collective actions required.
- Issue monthly statements to customers
- Perform collection activities across all accounts
- Send Direct Debit letters and address all related queries. Assist the Cash Apps Team with processing Direct Debit collections at the earliest date in line with agreed trading terms.
- Manage the held order process ensuring daily communication to confirm orders held/released.
- Provide regular detailed and informative credit management reporting.
- Proactively identify process improvement opportunities and propose solutions/take responsibility for improvement implementation.

Required Knowledge, Skills, and Abilities

- Experience managing both business and consumer accounts - Full understanding of the end to end credit process - Strong communication and negotiation skills - Excellent attention to detail and administration experience - Strong problem solving skills and initiative - Strong IT skills