Job Description

· Communication and building trust with a portfolio of customers / clients
· Chasing late payments
· Discussing any issues around payments and making finance agreements to move forward
· Entering all information into the bespoke system
· Using Excel to sort and manipulate data and check where payments are actually outstanding
· Manage all information and in line with strict FCA regulations
· Receipting money into the system
· Refunds
· Escalating any payment issues in line with company policies

About The Benefits:
· Excellent working environment and lovely team
· Monday to Friday 9.00AM - 5.30PM
· 24 days holidays + stat
· Immediate start available
· Home working available
· 6 month contract with the chance to secure a permanent role
· Free parking when in office
· Pension Scheme enrolment after 1 month

Required Knowledge, Skills, and Abilities

· Ability to work in a telephone based role and previous experience liaising with customers over the telephone is essential · Knowledge or understanding of debits / credits would be an advantage · Able to work in line with strict FCA regulations and follow company policies · Strong organisational skills and able to multi-task · Ability to build customer relationships · Excellent communication skills both written & verbal · Excellent telephone manner · Accurate data processing skills