Job Description

• Communication and building trust with a portfolio of customers / clients

• Chasing late payments

• Discussing any issues around payments and making finance agreements to move forward

• Entering all information into the bespoke system

• Using Excel to sort and manipulate data and check where payments are actually outstanding

• Manage all information and in line with strict FCA regulations

• Receipting money into the system

• Escalating any payment issues in line with company policies.

About The Benefits:

• Excellent working environment and lovely team

• Monday to Friday 9.00AM - 5.00PM

• 24 days holidays + stat

• Immediate start available

• Pension Scheme enrolment after 1 month

• Discretionary Company bonus.

Required Knowledge, Skills, and Abilities

Ability to work in a telephone based role and previous experience liaising with customers over the telephone is essential Knowledge or understanding of debits / credits would be an advantage Able to work in line with strict FCA regulations and follow company policies Strong organisational skills and able to multi-task Ability to build customer relationships Excellent communication skills both written & verbal Excellent telephone manner Accurate data processing skills.