Job Description

Day to day responsibilities include:

• Pursuing arrears by telephone, letter and email
• Building effective relationships through rapport building and regular communication
• Reporting on aged debt and forecasting incoming payments
• Regularly providing collection updates to Finance Manager, discussing any problem accounts and agreeing next steps
• Dealing with any invoice / payment queries – investigating with stakeholders to provide resolution
• Reconciling accounts and payments
• Ensuring incoming payments are allocated correctly
• Managing and supporting 2x direct reports, including 1-2-1’s and yearly appraisals
• Monitoring team workflow and prioritising urgent tasks
• Making process improvement suggestions

Required Knowledge, Skills, and Abilities