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Snr Program Management - Customer Trust and Security
  • United Kingdom - Scotland - Edinburgh -
1 year ago
Customer Service
Full Time
Job Description

You will coordinate risk prevention activities across internal teams managing the life-cycle and inter-dependencies of a complex cross-functional program with considerable customer impact. Your program will focus in large initiatives that span organizations and geographies in support of prevention and mitigation of online safety risks. Starting with customers, stakeholders, and internal/external partner teams, you will work backwards to understand their needs/problem(s) and incorporate their context into project plans with clear, and measurable success criteria. You will have the opportunity to drive the overall program strategy as well as tactically driving teams in and outside your organization to deliver business response, system improvements and operational excellence.

You will have experience solving ambiguous problems and mitigating risks before they become issues, demonstrating good judgment, and proactively seeking data for ensuring alignment with organizational objectives. You will partner with other managers to secure resources, scope efforts, set project priorities and milestones, and drive delivery. You will ensure the right information about the state of a project is delivered to the right audience at the right time and creating reporting mechanisms that clearly articulate the scope, timeline, risks, and mitigation steps at every stage of the program to drive resolution of complex or endemic problems.

We offer a strong benefits package including healthcare. This is your opportunity to develop a rewarding career, work in a unique environment, and be part of a passionate and international team.


Required Knowledge, Skills, and Abilities
Specific examples of using creative solutions to solve problems and accelerate programs. Experience driving roadmap strategy and definition, and analyzing cost/benefit of feature selection. Experience communicating with technical and non-technical stakeholders across multiple business units. Experience with program management methodologies. Ability to define a business strategy and product roadmap. Strong analytical and quantitative skills and bias towards data-based decision making. Ability to work in a fast paced, highly collaborative, ambiguous work environment. Responsive to rapidly evolving threats and opportunities.

Reference no: 24625

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