Job Description

Job Level Overview
Subject to managerial direction, the Job Holder will generally be subject to broad practices and procedures that are covered by functional/business precedents and policies. The job holder will require some specialised knowledge/skills gained through 'on the job' experience and or formal qualifications.

Main Accountabilities

• Accountable for specific areas of responsibility and deliverables and manages the associated risks
• Delivers activities to support operational objectives for specific functional unit, contract, project or specialism
• Inputs to planning activities with horizons of typically 6 months to one year
• Operates within agreed operational and/or management guidelines
• Interacts with programme leadership or users around specific work efforts and deliverables
• Supports delivery of Environmental, Health and Safety policy and standards
• Manages the activities of others to meet deadlines and quality standards taking account of impact outside area of responsibility
• Delivers against defined targets but performs a range of tasks from complex to straightforwar

Financial Accountabilities

• Typically supports cost centre budget (first line budgetary accountability)
• Identifies ways to reduce cost and improve service
• Manages Project / Variable costs

Behavioural Competencies

• Planning & Organising
• Achieving and Doing
• Building Relationships
• Delivery through People
• Business Awareness
• Customer Focus
• Contributing to Continuous Improvement
• Dealing with Change
• Works well under pressure
• Has eye for accuracy and detail

Main Duties:
To manage the stakeholder interface within an assigned region or location(s); ensuring a high profile in the day-to-day running of the sites, and provision of a consistently strong link with stakeholders, guaranteeing appropriate and responsive reaction to address any concerns.

• To manage excellent relationships with stakeholders, our suppliers and other partners within the region / site(s).
• To ensure that the operational aspects of his/her region are delivered in accordance with the SLA by an agreed programme of qualitative checks and controlled measures and to rectify identified deviation where appropriate.
• To support the function develop opportunities to maximise the profitable growth of the business through understanding functional needs, maximizing the space utilisation, services delivered and championing excellent customer care.
• To ensure compliance with all Statutory, EHS, Security and relevant company policies to help to support the generation of a true health and safety focused culture.
• Where appropite to lead, recruit, develop and retain staff to deliver services in the most efficient and effective manner.
• To manager outsource vendor partners to achieve the most efficent cost effective service solutions.
• To ensure that a Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the wider team and functional business unitt.
• As a member of the Facilities Management Team, to be an ambassador and leader of the wider team.
• To organise and facilitate regular functional forums and meetings with other key stakeholders as appropriate.
• To interact with all internal teams to discharge the consistent, effective and efficient delivery of planned and reactive tasks and in doing so, support best practice.
• To support internal / external customer and company audits ensuring optimum results are achieved.
• Assist in the establishment of systems of monitoring and control, designed to ensure appropriate control over all critical service points, to maximise satisfaction, minimise complaints and other adverse feedback.
• To ensure that records are held and updated as required.
• Where appropiate to manage the people resources effectively and efficiently to deliver the required services.
• Undertake analysis of budgetary information to assist in annual budgetary and monthly forecasting processes.
• To set objectives for direct reports and review bi monthly. Ensure same approach and mechanisms for all staff within area of responsibility
• To ensure all new starters receive induction training in line with Company policies and procedures.

To ensure Objectives, Performance Reviews and Job Chats are completed as per standing company policy
Standard Benefits:

• 25 days holiday + statutory public holidays
• Contributory Pension Scheme (up to 10.5% company contribution)
• 6 times salary ‘Life Assurance’
• Flexible Benefits scheme with extensive salary sacrifice scheme’s.
• Enhanced sick pay scheme
• Enhanced Family Friendly Policies, including enhanced Maternity & Shared Parental leave.
• 37hr working week, with an early finish Friday (hours may vary depending on role, job requirement or site specifics arrangements). Flexible working arrangements can be considered depending on the role and subject to line manager approval.
• Canteen facilities available at Harlow & Glenrothes sites and Manchester & Gloucester offer free snacks & drinks (hot & cold) available.

Required Knowledge, Skills, and Abilities

Have achieved a degree or a minimum of HND/HNC in an Engineering discipline Thorough working knowledge of one functional area through significant job experience & training (e.g. but not limited to Building Services Engineering, Structural or Civil Engineering and or Construction Program Management) Experience of supporting a business contract and/or providing support to a professional function Likely to have 5 years business experience and/or be a fully qualified professional with minimum of 2 years PQE with Intermediate Level Qualifications. Have a sound working knowledge of all UK facilities biased statute Member of a relevant recognised Industry professional body (e.g. IWFM, CIBSE etc) Have a formal qualification in Health & Safety management. Have a working knowledge of automated drawing software packages / Computed Aided Design Have a working knowledge of project management scheduleing tools such as Microsoft Project Have a working understanding of Asset Management / Protection.