Looking for an individual to work at the very Centre of the service department dealing with Workshop administration whilst adhering to company and Mercedes-Benz standards.
Assist with supporting Workshop Control, processing of job cards from the start through to completion
Supporting Workshop Control to allocate jobs to technicians and reduce delays in job start times
Communicate with customers on work carried out and work required, experience in building estimates would be an advantage
Ensure VOSA compliance is maintained with specific customer documentation
Ensure follow up work is actioned
To greet customers in a courteous and efficient manner, both in person and by telephone
To advise customers and colleagues on service and / or repair requirements
To maintain up to date product knowledge of vehicle service repair & warranty policies and product changes
To supply accurate and timely estimates for necessary work when requested
To accurately record and communicate customer work instructions
Prepare and present invoices in a consistent and professional layout
Listen to and record customer complaints in the Company Complaint Log as instructed and review with Department Manager where appropriate
Assist in maintaining your work station and reception area ensuring a clean desk policy is kept at all times
Maintain the Group’s Dealer Management System with up to date customer record information for future follow up and marketing
To process all job cards / invoices in a timely manner ensuring work in progress is kept to a minimum
To correct and re-submit any invoice corrections as quickly as possible
To maintain a good filing / control system to aid any future audit process
Assistance with any other task as directed
In addition we offer first class employee benefits scheme such as:
Employee discount scheme with 1600 high street/online retailers
Option to staff savings scheme
Cycle to work scheme
Excellent discounts on new and used car purchases
Company pension
30 days annual leave which increases with length of service
Training/Career development
Family days out
Staff Intro referral scheme
Required Knowledge, Skills, and Abilities
Previous experience within a commercial service environment, LCV or HGV, would be advantageous but is not essential. Good working knowledge of Microsoft Office applications. Presentable and experience of working in a customer service environment. Previous experience of working in a fast paced service department would be an advantage but not essential. Ability to work on own initiative. Focused on customer service.