Job Description

• Looking for an individual to work at the very Centre of the service department dealing with Workshop administration whilst adhering to company and Mercedes-Benz standards.
• Assist with supporting Workshop Control, processing of job cards from the start through to completion
• Supporting Workshop Control to allocate jobs to technicians and reduce delays in job start times
• Communicate with customers on work carried out and work required, experience in building estimates would be an advantage
• Ensure VOSA compliance is maintained with specific customer documentation
• Ensure follow up work is actioned
• To greet customers in a courteous and efficient manner, both in person and by telephone
• To advise customers and colleagues on service and / or repair requirements
• To maintain up to date product knowledge of vehicle service repair & warranty policies and product changes
• To supply accurate and timely estimates for necessary work when requested
• To accurately record and communicate customer work instructions
• Prepare and present invoices in a consistent and professional layout
• Listen to and record customer complaints in the Company Complaint Log as instructed and review with Department Manager where appropriate
• Assist in maintaining your work station and reception area ensuring a clean desk policy is kept at all times
• Maintain the Group’s Dealer Management System with up to date customer record information for future follow up and marketing
• To process all job cards / invoices in a timely manner ensuring work in progress is kept to a minimum
• To correct and re-submit any invoice corrections as quickly as possible
• To maintain a good filing / control system to aid any future audit process
• Assistance with any other task as directed

In addition we offer first class employee benefits scheme such as:

• Employee discount scheme with 1600 high street/online retailers
• Option to staff savings scheme
• Cycle to work scheme
• Excellent discounts on new and used car purchases
• Company pension
• 30 days annual leave which increases with length of service
• Training/Career development
• Family days out
• Staff Intro referral scheme

Required Knowledge, Skills, and Abilities

Previous experience within a commercial service environment, LCV or HGV, would be advantageous but is not essential. Good working knowledge of Microsoft Office applications. Presentable and experience of working in a customer service environment. Previous experience of working in a fast paced service department would be an advantage but not essential. Ability to work on own initiative. Focused on customer service.