Job Description

• Provide excellent customer support and service including queries, issue handling and complaints across multiple communication channels
• Take ownership of support tickets and manage through to resolution in line with defined SLAs, escalating issues where necessary
• Liaise with Engineering and Platform team on support matters
• Assist with successful on-boarding of new customers
• Coach and educate product users about platform features and functionality to encourage engagement
• Proactively contribute to our knowledge base to create new or improve existing articles to promote customer self-service
• Work with Service Design team to input into customer journey and functional improvements

A competitive rate

Required Knowledge, Skills, and Abilities

2+ years customer service experience ideally. 1st line customer support across multiple customer communication channels. Experience liaising directly with other support levels, e.g. 2nd line support teams. Very strong verbal and written communication skills. Strong problem-solving skills and attention to detail.