Job Description

As a Network Firewall Specialist, you'll be providing technical leadership and management oversight for running platform operations on a day-to-day basis, developing platform strategies and technology roadmaps.

You’ll be maintaining the platforms’ operational stability and performance of technology, including maintaining any systems utilities and tools provided by the platform that are consistent with the service management and risks and controls framework and processes.

• Driving the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps
• Encouraging innovation to develop a continual improving implementation approach at a deliverable pace, making sure that the priorities of stakeholders are delivered and support customer outcomes
• Planning and executing work within the platform and making sure that feature development requests from cross platform initiatives are responded to on time
• Articulating, championing and planning the frequent delivery of business value and customer enhanced experience, providing clear leadership to the teams to understand and focus on customer outcomes
• Seeking out opportunities to simplify the platform architecture, services and customer solutions, and guarding against introducing new complexities

Required Knowledge, Skills, and Abilities

Innovation and customer experience sit at the heart of this role, so we’re looking for someone with knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment. We'll expect you to have advanced knowledge of network security technologies including products and design, and extensive experience working on Fortinet technologies. You'll also need knowledge and experience relating to product lifecycle, governance and maturity frameworks. Knowledge of industry best practice, trends and emerging technologies. Technical knowledge, including platform, technology, products and domains. Knowledge of service management disciplines such as incident, problem, change IT, continuity and capacity. Excellent communication skills, with the ability to communicate complex technical concepts clearly to colleagues, including management level Good collaboration and stakeholder management skills. A solid background working in an Agile or DevOps environment with continuous delivery and continuous integration.