Job Description

• In this new role, you'll be part of the Network Services team, who are responsible for all Front Door customer engagement from domains, feature teams, programmes and projects that require Network services
• You'll ensure the operational health of the platform, covering all aspects of service, risk, cost and people
• With a broad spectrum of technology at your fingertips, you'll help to put the bank at the forefront of innovation by simplifying our services and creating the best experience possible

As an Infrastructure Manager, you’ll be delivering a robust production management service for Network Services. You’ll be directing the platforms’ operational stability and performance of technology, including maintaining any systems utilities and tools provided by the platform that are consistent with the service management and risks and controls framework and processes.

You'll be working closely with Network Platform teams and franchise domains to support all customer engagement with Network Services.

• Driving the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps
• Encouraging innovation to develop a continual improving implementation approach at a deliverable pace, making sure that the priorities of stakeholders are delivered and support customer outcomes
• Planning and executing work within the platform and making sure that feature development requests from cross platform initiatives are responded to on time
• Articulating, championing and planning the frequent delivery of business value and customer enhanced experience, providing clear leadership to the teams to understand and focus on customer outcomes
• Seeking out opportunities to simplify the platform architecture, services and customer solutions, and guarding against introducing new complexities

Required Knowledge, Skills, and Abilities

Innovation and customer experience sit at the heart of this role, so we’re looking for someone with knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment. You'll also work well under pressure, have the ability to analyze issues and collaborate with necessary teams to ensure efficient resolution. We'll also expect you to have strong experience of continual service improvement, and technical experience or have managed teams in Firewall (Fortinet), Traffic Management Systems (F5, AVI), Software Defined Networking (Cisco ACI and VMWare NSX), Cisco routing and switching including LAN / WAN (OSPF, BGP) and Scaled Agile (SAFE). Technical knowledge, including platform, technology, products and domains. An understanding of operational principles. Excellent communication skills, with the ability to communicate complex technical concepts clearly to colleagues, including management level. Good collaboration and stakeholder management skills. The ability to manage and fulfil project requests using Agile methodologies.