Job Description

• Manage and drive end-to-end program management to ensure smooth analysis, solutioning, implementation and evaluation of realized benefits to achieve operational excellence targets for the business.
• Drive and lead cross- functional business teams to transition processes, services and/or functions into the business enterprise.
• Responsible for all aspects of process improvements, including infrastructure planning, training requirements, systems development, capacity analysis, SLA creation, project planning.
• Manage and implement tools and templates for the detailed execution of projects that would impact processes across all sites based on standard implementation approach/methodology.
• Ensure adherence to global framework, standard processes, governance and catalog of services.
• Ensure that business impacts and timelines of projects are properly managed and communicated with the concerned stakeholders
• Develop reports, analytics, and assessment tools to evaluate performance and possible new improvement opportunities.
• Other Duties as Assigned

Required Knowledge, Skills, and Abilities

Minimum 8-10 years’ of related and direct experience in business program management area. (This is not an IT PM role). Worked within a Business PMO structure (and/or matrixed global environment). Demonstrated project management skills, with proven track record of leading broad, complex and/or strategic and commercial programs combined with the ability to execute tactical project-level activities. Strong understanding and appreciation of business process and pain points in business areas. (preferably in HiTech or BioTech environment). In-depth knowledge and experience leading cross-functional teams, with stakeholders at all levels of the organization. Strong partnering skills. Broad business and technical acumen and proven experience working effectively in a matrix organization and ability to collaborate effectively across geographies. Integrated process, people, quality and commitment-centric approach to getting work done - strong customer service orientation. Good written and oral communication skills including capacity to comfortably interface with senior leaders. Exceptional skills in assessing, summarizing and presenting business or operational priorities and decision-points for effective, timely and efficient management/executive decision-making. Certification (i.e. Agile/Scrum, PMP, CPM, Prince II). Certification in Business Change Management (BCM). Life science or medical device industry experience preferred. Commercial experience preferred. BS or higher degree in appropriate field.