Job Description

• Deliver training to clients over the phone so they can make to most out of the systems
• Gain an understanding of each client’s specific needs
• Assist sales in identifying up-sell opportunities and uncover client initiatives
• Evaluate clients ROI against the products they have purchased to ensure they have the correct mix for their needs
• Educate clients on how to use products to their maximum benefit, encourage product usage/consumption, and promote additional products that will benefit the client
• Ensure audits are completed with each client throughout the life-cycle of their tenure

What's in it for you?

• Excellent basic salary of £20,500 plus a company annual bonus scheme that can add an extra 10% to that
• Monday to Friday working with core shifts of 8am until 5pm
• Private medical cover, company pension scheme along with dental and vision cover.

Required Knowledge, Skills, and Abilities

Experience within a technical support role would be advantageous but this isn't a must, although you need experience within a contact Centre role. Someone who is tech savvy as you will be working with a lot of innovative software and talking clients through how to use it. You must be an excellent communicator and able to explain how to use software packages in an easy to understand way. You must be fully fluent in German.